CUSTOMER SERVICE
Founded on customer service excellence
Mitak's success as a supplier of mill liners is based primarily on its ability to understand
customers’ needs and to work cooperatively in solving them. In order to meet frequently
urgent deadlines, Mitak employs sophisticated finite planning software to ensure that
delivery dates are achieved and that lead times are kept to an absolute minimum.
Mitak employs some 50 trained quality inspectors who are not only responsible for final inspection, but are actively involved in monitoring each phase of production to ensure that Mitak's high levels of manufacturing excellence are maintained and improved.
In terms of quality control and product support, service does not end with the final delivery as the team at Mitak remains involved in monitoring mill performance and liner wear on an ongoing basis; and is able to provide accurate data to the customer on the thickness and profile of the liners, as well as the overall wear patterns observed in the mill.
In any milling project, Mitak's primary focus is to improve wear life and thereby ensure better grinding performance for a longer and, ultimately, lower cost-per-ton milled.
Mitak employs some 50 trained quality inspectors who are not only responsible for final inspection, but are actively involved in monitoring each phase of production to ensure that Mitak's high levels of manufacturing excellence are maintained and improved.
In terms of quality control and product support, service does not end with the final delivery as the team at Mitak remains involved in monitoring mill performance and liner wear on an ongoing basis; and is able to provide accurate data to the customer on the thickness and profile of the liners, as well as the overall wear patterns observed in the mill.
In any milling project, Mitak's primary focus is to improve wear life and thereby ensure better grinding performance for a longer and, ultimately, lower cost-per-ton milled.